CCPL employees honored for providing excellent customer service

  • Friday, June 14, 2013

Library employees were acknowledged for excellent customer service during Charleston County Public Library’s Board of Trustees’ meeting last Tuesday.

The Positive Performer Award was created by Charleston County Administrator Kurt Taylor to acknowledge county employees members who go above and beyond to provide outstanding customer service to county residents. Each honored employee received praise, letters of appreciation or notes of thanks from the public because of the exceptional performance and service they provided.

“It is an honor to serve along with employees who do their jobs so well that that they receive praise from others,” said Taylor. “As I have said before, often in our jobs the public interacts with us not because they want to, but because they have to. It is incumbent upon us to do our best to make that interaction as professional and enjoyable as possible.”

Employees were presented a certificate of appreciation by Deputy County Administrator Jennifer Miller and Library Executive Director Doug Henderson at last Tuesday’s Board meeting at Mount Pleasant Regional Library.

“Whether it is helping someone develop a resume to search for a job or doing research for someone working on their family’s genealogy, library staff do an excellent job,” Henderson said, adding that CCPL employees continually find ways to excel.

Library staff recognized as Positive Performers included:

Mary Alyce Houston, Arnette Mitchum, Margaret Richardson and Stephanie Roff of the Dorchester Road Regional; Jim McQueen and the entire branch staff of the John’s Island Regional; Susan Frohnsdorff, Cindy Schweinfest, Amy Steinmueller and Cindi Vinson of the Mount Pleasant Regional; Jessica Austin-Scaff and Kathi McGregor-Ouzts of the Poe/Sullivan’s Island Branch; Ramona Brown, Karine Knopf and Susan Norman of Children’s Services; Dorothy Glover of the S.C. History Room; Joanna Carol Hull and Gretchen Scronce of the Technology Learning Center; Andria Amaral, Darcy Coover, Crystal Frost and Sarah Kellner of Young Adult Services.

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