Friday, September 27, 2013
On Oct. 1, the City of Isle of Palms and Town of Sullivan’s Island will join other local municipalities serviced by Charleston County’s Consolidated Dispatch 9-1-1 Center (CCCD 9-1-1 Center). Months of preparation have preceded the transition. Local elected officials of both islands have indicated that every effort is being made to make this transition as smooth as possible. “The islands are handling the transition a little differently from other participants, and while we anticipate some adjustments as we make the transition,” states Mayor Cronin of the Isle of Palms, “we are preparing as much as possible to minimize any complications.”
Michael Perkis, mayor of Sullivan’s Island states, “Sullivan’s Island has enjoyed a long partnership with Isle of Palms in dispatching for emergency response for the island. Going forward to CCCD 9-1-1, I am confident we have fail safes in place to protect emergency response to our citizens and visitors to the islands.”
The Isle of Palms Public Safety Answering Point located at the Public Safety Building (PSB) on the Isle of Palms currently dispatches for Isle of Palms, Sullivan’s Island and the National Park Service.
The “call-taker,” a new role in the public safety response protocol, is an important distinction between the current operation on IOP and the CCCD 9-1-1 Center. Previously, one individual received the emergency call and dispatched help. At the CCCD 9-1-1 Center located on Palmetto Commerce Parkway in North Charleston (northwest Charleston County), two staff members will handle emergency calls, one a “call-taker” who is completely focused on the caller and the other a “dispatcher” who is completely focused on dispatching emergency personnel.
Real-time data sharing means that all involved will have the relevant information at the same time. Callers should answer questions asked by the “call-taker” as best they can.
Providing as much information as possible will improve response.
Dick Cronin, mayor of the Isle of Palms, said “we will not lose that local touch. Callers should receive the personalized attention to which they are accustomed.
During this transition phase, to meet expectations, Councils have committed to retaining a few trained telecommunicators at the on-island location to answer non-emergency citizen calls and to work with the county to ensure emergency calls go smoothly. We encourage people to make sure their residence and business addresses are displayed outside and inside the property as well”
For a Police, Fire or Medical emergency, use 911..
Non-emergency numbers answered by island personnel are as follows:
Isle of Palms Police Administrative - 843-886-6060
Isle of Palms Police 24 hour - 843-886-6522
Isle of Palms Police Livability Hotline - 843-886-8282
Sullivan’s Island Police - 843-883-9636
Isle of Palms Fire Station One - 843-886-4410
Isle of Palms Fire Station Two - 843-886-4596
Sullivan’s Island Fire and Rescue - 843-883-9944
Charleston County Consolidated Dispatch 9-1-1 Center Non-emergency number 843-743-7200.
Contact: Dick Cronin, mayor, City of Isle of Palms at 843-224-4611 or Dick4972@aol.com and Michael Perkis, mayor, Town of Sullivan’s Island at 843-883-3198 or firstname.lastname@example.org
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